The staff was very friendly, the pickup process was smooth, and there was no upselling.

The service from the Americans was fine, but the waiting time for the car was a bit long. The car model specified in the app doesn't really match the one you get at the store. The store assigns cars based on their class, not the model. So, I booked a Chrysler 300C but ended up with a Premium Car category, with three or four options but not the model I wanted. I eventually got a Mustang. The app didn't provide the car I wanted, which is frustrating!

The service attitude was very poor, and they demanded us to upgrade to a larger car and purchase additional insurance.

There are many cars and they are all quite new. The process of picking up and dropping off the car is simple and convenient. The only downside is that the shuttle wait time from Los Angeles airport to the rental center is a bit long.

They changed the type of car More price I send an email asking to change the car because break problem and never get reply I called and there replied was to go back to the airport