There was a free shuttle from the airport to the car rental company, which was very convenient. The staff on the bus were friendly, but they do expect tips, which is understandable considering their hard work. The staff at the rental company were okay. However, there was one dissatisfaction: on the website, different prices were listed for small, medium, and large SUVs. But when we arrived, we found that as long as you paid for a 5-seat SUV, you could pick any car of the same specification. Had we known this, we would have paid for the cheapest SUV and chosen a bigger car. The parking lot had no management, and the car keys were left inside the cars. You just find your car and drive out to register at the exit.

Easy pick-up process, comprehensive service, and a wide range of vehicle models!

Impressed by American car rental service! They didn't even check when I returned the car, totally trusted me, and it felt great!

Customer service staff had an indifferent attitude.

Very bad experience. An African American staff member added roadside assistance insurance without asking and charged my credit card. When I refused, he was extremely rude and didn't explain how to pick up the car. We were kicked out of the service desk and spent almost two hours finding the pickup location.