Horrendous. Worst possible.

Absolutely the worst car rental company, I have seen so far. We went in there and were ushered to use a Kiosk. The kiosk goes all the way until you go the option of buying additional option. If you select, no additional insurance, it asks to go back to the desk. The whole 15 mins process after a long flight was terrible. The person at the desk was rude. He again tried to sell us insurance telling us terrible catalyst converter theft happening in London. I had a California and a UK driving license. I scanned the UK one on kiosk. He said that I cannot use it since I am not a native in UK anymore and cannot switched to California driving license as I had already scanned it. Refused to give me car. I would suggest everyone to be think twice and think again before using Easirent. I ended up renting for a reputable international car hire company for almost the same price but with much better customer service.

Car was very dirty on exterior. Employees did not have time to clean it up since demand is too high. Not their fault.

Great car

Great service

Having never used Heathrow airport before, I found it difficult to find where to catch the bus from to the rental company. A phone call to the office sorted it, but perhaps the bus stop number could be added to the booking instructions. I also found it difficult to locate the offices to drop off the car. However, the car itself was fantastic value for money. I booked a small vehicle but was upgraded free of charge to the next size up due to availability. All staff were very friendly and helpful. I would definitely book with Easirent again. Especially now I know how to find them. :)

VERY slow pick up process, staff tried to limit mileage to 100 miles per day despite car being booked with unlimited mileage. Still waiting for fuel deposit refund.

Excellent!