San Francisco to Los Angeles.

I would still recommend renting, but the toll pass is a bit of a scam. However, it's a company policy, so just deal with it. The staff in San Francisco were very nice, but the African American employee at Ontario Airport in Los Angeles was not friendly. I personally felt that White or Hispanic staff were very friendly, while Asian and African American staff were not friendly to us.

The service attitude is good, and the efficiency is acceptable.

I booked a Corolla but received a Ford SUV without any extra charges. At the time of pickup, I mentioned an additional service, and they didn’t push for any upsells.

Staff had a bad attitude, no patience at all, unclear communication. Despite having purchased insurance online, staff added additional insurance charges, and even used insulting language during repeated requests for cancellation. A very poor experience in San Francisco.

Very efficient, no insurance upselling.