Great service, good car condition, convenient

The car I wanted was not available

Highly recommended, very enthusiastic service, no hidden charges, quick vehicle return inspection.

The rental company didn't charge the toll fee to my credit card, resulting in a $428 fine for a $7 toll.

The pick-up process was not very smooth. I have rented cars in Los Angeles many times, and I only needed to present my Chinese driver's license. But this time, I was assisted by an older Indian man whose attitude was extremely cold, filled with arrogance and disdain. He insisted we provide a translation of the license. Later, we switched to a white service agent, and we didn't need any of that—just signed and took the car. The mindset of Indian and Pakistani staff really needs to be adjusted. During the drop-off, they insisted that we write down the mileage, which was never required before.

Staff efficiency is low, it takes too long to complete the paperwork, please speed up the process; everything else is fine