Fewer cars; if there are no cars at the store, you just have to wait.

There were some minor issues at the time of pickup. The reserved Grand Cherokee was not provided; the staff mentioned that in the US, the Grand Cherokee comes with navigation, and we needed to pay to upgrade. The models offered were all compact SUVs, which did not match my reservation. After some back and forth, a staff member kindly brought us a Grand Cherokee, ensuring a smooth, safe, and comfortable trip in the US.

Very high overall satisfaction. Since it's a self-service pick-up, it saved us from dealing with store staff, and we didn't need to argue about insurance fees. The car was in good condition with a wide selection available, even during the peak season when we rented. Kudos to them.

I booked and paid for the full insurance on Zuzuche. After queuing and handling the paperwork at the store, the staff said there was no Chinese navigation for mid-large SUVs. I asked if it was free, and they said only English was free; Chinese navigation would cost $85 for 4 days. They also said they would give me a good car if I paid an extra $156 to get Chinese navigation for free. Originally, I booked a mid-large SUV, but the store said they'd give me a class 4 vehicle. Zuzuche doesn't categorize cars that way, making it hard to distinguish. They actually gave me a Ford SUV. It feels like even though I paid in full, I had to pay an additional $156, effectively doubling the rental cost. When returning the car, I raised my concerns with the staff, and they only waived $50. So, Zuzuche, please give me an explanation. I called today, but nobody answered, constantly directed to automated services. Please give me a response.

Upgraded the car model with additional cost; there was also some upselling.