Excellent

This was the worst car rental experience I've ever had. The car was in poor condition and the company took advantage of my jet lag and urgency to reach my destination to make me sign additional insurance. According to other reviews, they also charge for cleaning fees, among other things. If you rent from this company, make sure to check that it is Budget—Budget, Budget, Budget! The final charge was 30% more than the rental fee. Even though I filled up the gas tank, they charged me for a partially filled tank. I was furious! When I complained, they asked me to provide a fuel receipt, but I hadn't thought to keep it. The bank transaction record wasn't sufficient for them. This is a scam, no exaggeration. I've rented cars many times in the U.S., and other companies never behaved like this one. Extra insurance, cleaning fees, incomplete fuel charges—they always find a way to charge you extra. I chose Budget because it had the lowest rate, and I regret it deeply. It was a complete rip-off. My advice: Be wary of Budget! When I returned the car, I noticed that few people rented from them, so the bad reputation is well-deserved. Be cautious, everyone!

The staff was impatient and tried to push insurance on me. I told them I had already bought everything and didn't need any more insurance, but the staff's attitude changed immediately! They were extremely impatient, not allowing me to ask any questions. Also, they did not inform me that I needed to return to the counter on August 6 to renew the contract. I returned the car as scheduled, yet they charged me over $240 in late fees. Renting from Budget rental car makes me feel unsafe!

Very good

This company is really bad. We arrived at the airport at 9 o'clock and had clearly booked a Ford Escape, but we were offered a BMW X5. The representative was Chinese and we made it clear we didn’t need an X5. However, they still processed an order for the X5 after completing the booking, which would cost us an extra $600 per day. Luckily, we noticed the error and requested a change, but then they asked if we wanted a GPS. We declined, and by this time, we had already wasted an hour because she told us it would take a long time to modify the order. Then they offered an upgrade to a Ford Edge, which we also didn’t need, and asked if we wanted additional personal insurance, even though we had bought all necessary insurance when booking. By 11:30, two hours had passed. My friend and I realized they wouldn't let us pick up the car unless we bought something extra. We had no choice but to choose personal insurance. The car we ended up with was an old Jeep, not the Ford Escape we originally booked, and it consumed a lot of oil. This was a very unsatisfactory car rental experience, and I will not use Budget again.

The receipt and the pre-authorization charges do not match. There are still a few hundred dollars in pre-authorization that have not been canceled.