No problem, though the car we got was nothing like the one we ordered.

R.Startup

Canada

Reviewed: Mon, Jun 3, 2019

About Routes: 10.0 /10

The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.

About QEEQ: 10.0 /10

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Routes Toronto Airport

J.Kambo

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Mon, Sep 9, 2019

“Great Service!”

About Routes: 10.0 /10

On line the hours were 7:00 am opening however the shop did not open until 7:30, so we had to wait half hour until we were able to pick up the car. Otherwise everything was great! Quick service, clean car. We will book again. hank you

About QEEQ: 10.0 /10

C.Robitaille

Canada

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Thu, Aug 22, 2019

“Canadians read the Terms related to KMs.”

About Routes: 8.7 /10

I expected 3500km but was told the policy for Canadians is 200 per day totalling 600. There was no flag to review the terms. Thankfully the rep allowed 500 per day, although I used more than that. Very upsetting to be put in that position.