Near Los Angeles Airport, excellent service, no forced charges

Make sure to book your preferred car in advance on QEEQ. The rental office will suggest an upgrade, which is much more expensive than QEEQ!

Alamo's shuttle bus was available not far from the airport, and it took about 15 minutes to reach the car lot. We queued up to complete the car rental procedures. At the counter, there was a dark-skinned man who looked like he might be Mexican. After verifying the documents, he asked if we wanted to buy insurance. Since we had already purchased full coverage when booking the car, we refused. He then claimed that the car we reserved was no longer available and recommended another car that would cost an additional $100 per day. We saw several Chevrolet Suburban SUVs, the type we reserved, parked in the lot, which made it clear that he was being difficult on purpose. After some arguments and taking photos of the cars in the lot, he reluctantly processed our rental.

Extremely satisfied. We showed the order, driver's license, and credit card at the counter. After verification, they directed us to the parking lot to choose a car. There were 5 cars available, and we chose a JEEP that had only run for over 16,000 miles. The car was in great condition. Very satisfied.

Overall, it's pretty good but the wait time is quite long, and the self-service machines are not very user-friendly.