Average

Convenient and efficient

Picking up and dropping off the car was very convenient and quick, and there weren't too many people. However, after returning the car, a charge was made to my credit card. After checking with the bank, I found out it might be for using toll highways. But there was no information or notification about this charge, it just appeared out of nowhere. They should inform us about the reason, provide the detailed bill, and then give us a receipt or invoice!

Hardly any waiting; went straight to the service counter after getting off the shuttle bus

Both pick-up and return were very convenient. The pick-up can be completed on self-service machines, saving time from queuing, very satisfied.