They are irresponsible. I have been paying fines from violations in Europe last year, and they offer no help in handling them! I'm still using your services, and you think this is acceptable?

The staff at the rental company knew I completed the rental process through the self-service machine without needing to queue, saving me a lot of time.

The service at the airport branch was very good. When we arrived, there were many customers lining up to pick up their cars, but the branch had a self-service pickup option. The self-service system had Chinese instructions, guiding us step by step, and we quickly collected our car. It was really convenient, but this branch didn't have Chinese-speaking staff, which was fine too. Foreigners think simply; we got the car and set off immediately. Returning the car was even simpler. The staff took a quick look at the car, saw no issues, and immediately said OK, and we headed to the airport!

I am very satisfied with the condition of the car. It was a new vehicle with only 10,000 kilometers, very clean and easy to drive. Returning the car was also very convenient. However, I'm a bit disappointed with one of the staff members, an American lady, who recommended an upgrade to a different model. After we declined, she became impatient and had a poor attitude. Additionally, the wait time was a bit long, probably due to the peak season in July. I'm not sure if the Jeep Cherokee we got is of the same class as the Santa Fe we had originally booked.

1) Overall good experience 2) I was charged for tolls that I have yet to receive an itemized breakdown.

Booking process was smooth, but the price drop protector didn't work again.