Once I arrived at Routes, it took over an hour of waiting to get my car and get serviced at the counter. They are so understaffed. Once I got called up, it was pretty fast, but the long wait to actually talk to a staff member was ridiculous. This was Sunday morning at 11am. It was also somewhat slow to return the car, waited about 30 min in total, but far better than the pick up.

Excellent!

Really easy to rent a car :). Thank you for giving us a great deal.

Hi, it was the first time that I was told by any car rental company that they would not take the car insurance on a credit card. I heard that in Mexico, but never in US.

Great staff, very polite and helpful. They are not pushy like other places.

Like: Service staff was great, car upgrade was good, thank god for GPS for finding our way to and from the office location, shuttle driver back to the airport was outstanding
Dislike: confusion on airport pickup, no indication that we had to call for a shuttle. could use more staff at the desk to expedite pickup and dropoff