Los Angeles to San Francisco

Very satisfied

Convenient pick-up and drop-off.

The staff did not try to sell us any insurance. They just asked how many people we had, and upon learning that we had a larger group, they recommended a bigger car. At first, I thought it was a sales tactic, but they showed us the car we initially booked—it really wasn't big enough for our luggage. We ended up paying extra to upgrade to a larger car. Not sure if there was a discount, but it was sufficient.

The service from the Americans was fine, but the waiting time for the car was a bit long. The car model specified in the app doesn't really match the one you get at the store. The store assigns cars based on their class, not the model. So, I booked a Chrysler 300C but ended up with a Premium Car category, with three or four options but not the model I wanted. I eventually got a Mustang. The app didn't provide the car I wanted, which is frustrating!

Hardly any waiting; went straight to the service counter after getting off the shuttle bus