Told I would have to pay extra as car was being returned to another depot despite having paid in ful

No one inspected vehicle at pick up or drop off. We were told to send in a video of the car. We did that. We were charged $500 with no email explaining why. We didn’t do any damage to car at all. This rental was supposed to cost $812 instead it cost us $1700.00 very upset with this company

The car was in good shape and vfairly new the custoemr service at Europcar soecificall Caroline was exceptional.

Easy to use v's the current rateds offered by Avis at 4 times the price

When my husband picked up the car we had already paid the car in full online. We did not need collision and theft because we were covered under our matercard. we even brought a letter to prove this. When he picked up the car they said we needed to put 5,000$ euros on our mastercard in case of an accident. we only had a limit of 8,000 canadian on the cars so 5,000$ euros was exceeding the limit. Finally we had to take their insurance which came to about 1,000$ Canadian. Plus we had to pay for airport tax of 25 euro which was not indicated on line when I booked the car. So 1,000$ more for the car kind of ruined our holiday. We had a fender bender during our trip so good thing we had insurance but the mastercard would also have covered it without having spent the extra 1000$ canadian. .

They lied about the excess cover that I had taken out privately. They are complete con artists working on commission and will say anything to get you to pay more. The rental is not on airport as listed it is a bus trip away which took 20 minutes to arrive. Would never use europcar again

Like: Efficient, no issues
Dislike: A little detached