San Francisco to Los Angeles

Quite satisfied

The wait time was too long

I waited in line for over an hour to pick up the car, which is understandable during peak tourist season. When it was my turn, the staff informed me that the only available model was a Hyundai Santa Fe. I didn't want to drive a Korean car and told him so, but he said I had no other choice unless I paid more. The cars he recommended all required an additional $100 per day. I agreed to downgrade to a standard SUV and was okay with a five-seater, but they only had a Kia available (I've clearly stated I don't drive Korean cars!!). In the end, I chose a Cadillac XTS, which cost an extra $25 per day. I had booked a seven-seater SUV but ended up with a five-seater sedan, and I still had to pay more?

I specifically wanted a Ford Mustang convertible and booked it two months in advance. They gave me a Beetle convertible instead, claiming it was the same class. I complained to the rental company customer service, but it wasn't resolved.

This company is really bad. We arrived at the airport at 9 o'clock and had clearly booked a Ford Escape, but we were offered a BMW X5. The representative was Chinese and we made it clear we didn’t need an X5. However, they still processed an order for the X5 after completing the booking, which would cost us an extra $600 per day. Luckily, we noticed the error and requested a change, but then they asked if we wanted a GPS. We declined, and by this time, we had already wasted an hour because she told us it would take a long time to modify the order. Then they offered an upgrade to a Ford Edge, which we also didn’t need, and asked if we wanted additional personal insurance, even though we had bought all necessary insurance when booking. By 11:30, two hours had passed. My friend and I realized they wouldn't let us pick up the car unless we bought something extra. We had no choice but to choose personal insurance. The car we ended up with was an old Jeep, not the Ford Escape we originally booked, and it consumed a lot of oil. This was a very unsatisfactory car rental experience, and I will not use Budget again.