It's my second time renting from Alamo. I just asked if I needed a GPS, signed the contract, and picked up the car.

The vehicle was in great condition, and renting was very easy.

Very long queue, had to wait a long time. Luckily, there were self-service machines available. The car model didn't match the one in the order at all. It seems like orders made through the agency with discounted prices receive this kind of treatment.

The store is big. The car I reserved (similar to RAV4) was unavailable, and the front desk offered me a Kia. I reluctantly agreed, but later in the parking lot, an employee informed me that I could choose any SUV. I picked a GMC, which consumed more fuel. The return process was seamless despite my concern; they just checked the fuel gauge, and I was done in under 5 minutes. The pick-up and drop-off process was very straightforward. I am not sure if there will be any charges.

Anything over 30 days rental is a nightmare with Alamo. For 66 days hire it ended up being 3 separate rentals. 3 days before car return an abusive email sent regarding my expired debit card and the need to return it to a location ASAP as it was no longer a valid rental. Closest Alamo 2 1/2 hours away. Customer Service also very unhelpful. Wouldn’t take a valid cc over phone or via email yet that is how I booked it all in the first place. Eventually after 2 days of abuse and being told the car would be listed as stolen, given an Enterprise location 30 minutes away. The very first conversation if told I could go to an Enterprise not Alamo location would have avoided all of this as would it have been if I was advised of the issue when the new rental kicked in 4 days before being notified when I was at an Alamo location. Certainly didn’t appreciate being told to take the car back to Los Angeles when I was 21/2 hours north east of San Francisco. I don’t know whether it is a California thing, but lack of service and rudeness seems the norm as well as abuse especially when I speak perfect English but they don’t care and “what” being yelled at me takes up most of the conversation which they then just make up what they want.

Excellent service and total ease of booking. excellent comprehensive information regarding pickup etc and advising prior that Alamo May require the rental to be split as over 30 days.