Great car, was a smooth drive and very comfortable

Yes, I must agree that Routes YVR provides excellent rates as compared with other competitors in market. That's the reason they're people thrive at their location. But but but.. their front office staff is really very pathetic. They treat customers as if we've taken million $ credit from them. Entire staff is so rude that I don't have words to define it. I don't expect them to always have a smiling face but expect them to be polite. If they don't love their job, just quit and let right people manage it. I booked an intermediate car and they gave me Jeep Wrangler. Whooping it's mileage is just 8 kms/litre in city.

Easyrentcars is a very convenient way to book rental cars with comparison of rates among all vendor. I prefer to book via them.

The pick up took 2 hours and 10 phone calls. No one gave me a solution and left me waiting outside from 9pm to 11pm after landing . The office people kept apologizing but didn’t solve my issue. Then, the driver said “I never saw you “ and once we were at the counter no compensation was offered even after I asked to add the 2nd driver for free due to all the trouble cause.

I sent an email 24 hours before receiving the car to adjust the price because it has been dropped . However no action has been taken ☹️ Recommendation: Routes should enhance its response procedure

No unfortunately it didn’t work

KIA vehicle has some problem when it climbed high degree road. It was not much power to uphill.

We rented a Jeep Wrangler to drive up to whistler and had a great experience with Routes. They had us checked in and in the car in no time and the return process was a breeze. Everyone was friendly and helpful.