Still trying to sell insurance

Quite convenient

They kept pushing insurance sales. I had to insist on signing before they stopped. They told me my Visa card couldn't be processed, causing me to call the Bank of China, then later said it worked. They asked if I wanted a Nissan or Mazda 2. I asked for the Nissan but got the Mazda 2 with over 40,000 miles. When returning the car, I had half a tank of gas, but they claimed I had only a quarter. The parking lot had fueling equipment but no service. Because I didn't return it with a full tank, they wanted to charge me $109. I had to drive to a gas station and filled up $8 of gas (including $1 tip) to avoid the charge.

They kept pushing insurance and various additional services. When we didn't accept, they rudely gave us a Nissan, which was smaller than the model we reserved. The promised free additional driver was not included either, so we had only one driver for four days. Very dissatisfied, will never rent from this company again.

I would never rent from Dollar again. The entire customer experience was appalling. The representatives behind the counter were more interested in their personal conversations then actually doing their jobs. I learned more about their lives then how to use the EZ-Pass and the all the surcharges for the vehicle. The entire process took entirely too long and with all of the other options available I would think that a company would be interested in retaining customers. Also giving Dollar a value of 3.7 stars is a joke. 0 stars.