When picking up the car, they initially tried to sell me an extra insurance for $10 a day. I had already purchased full coverage in my home country and clearly declined their offer. However, the white male attendant insisted I buy road assistance insurance, claiming it wasn't included in my plan. Since the English description looked like third-party liability insurance and he said it was mandatory, I had no choice but to buy it. Later, the pre-authorization turned into an actual charge of over $400. Spent the New Year negotiating this with customer service. Very poor experience. If your English isn't good, just say 'No' and don't pay extra.

Simple and efficient

At the car rental hall in San Francisco Airport, we waited in a very short line before reaching the counter. The staff was very friendly. However, we had booked a Ford Edge SUV, but the staff at the counter told us that it was no longer available and insisted we upgrade to a Dodge SUV for an extra $5 per day. We saw similar complaints online before our trip, but had no choice but to pay the extra and take the car. However, when we got to the pick-up area, we saw a Ford Edge available, which left us feeling quite upset. It turns out that even big companies like AVIS in the US aren't always reliable.

There was basically no queue, and the process was completed very quickly.

Very efficient and extremely attentive service