Ensure you are booking a car with snow tyres from 1st October onwards.

S.W

Canada

Reviewed: Sat, Oct 12, 2024

About Dollar: 7.0 /10

I don't know if it's Dollar or Qeeq that's to blame but one allowed us to book a car that we were then told we would not be able to hire because it didn't have snow tyres. Given our rental was covering 1st Oct onwards and it is law in the parts of Canada we were in that snow tyres are on the car from 1st Oct I think it's unacceptable to rent someone a car that isn't legally drivable. We had to pay an extra £90 at pickup that we were not anticipating. This isn't really acceptable.

Reply by Qeeq:
Thank you for providing your feedback on QEEQ. We sincerely apologize for any inconvenience you may have encountered. We would like to take this opportunity to clarify that the availability of additional services or devices is not guaranteed and depends on the inventory at the time of pick-up. Your feedback is greatly appreciated, and we look forward to enhancing our service in future interactions.