Excellent

Simon Neo

Australia

Reviewed: Tue, Jun 19, 2018

About Europcar: 9.0 /10

Like: I rented cars from Europcar in both Melbourne and Brisbane, and their vehicles were in good condition.
Dislike: For Europcar, they could consider providing a summary of information about the nearest petrol stations to Europcar car return locations. It would provide drivers an ease of mind when returning the vehicles in full petrol tank. In addition, Europcar could consider pasting a decal on the windscreen that provide information on the type of petrol (RON91,95,98) to refill, as well as helpline contact number (24 hours) to call in case of emergency. As for EasyRentCars, maybe you could consider having a points reward system so that customers will always use your system and services. It could be free upgrade of vehicle, extra days drive, waiver of baby seat fees etc. If possible, it would be great to tie up with other online platform such as Hotel.com or booking.com, so that if we book a vehicle through them or hotel through EasyRentCars, customers could enjoy better rates. Just some feedbacks to stay ahead of competitions.

Europcar

BRISBANE AIRPORT(BNE)

Brisbane

Australia

Intermediate SUV | Hyundai Tucson or similar

1 days rental

Relevant Reviews on Europcar Brisbane Airport

C.Buchanan

Australia

3 day rental

Medium SUV | Mg Hs Essence or similar

Europcar

BRISBANE AIRPORT(BNE)

Brisbane

Australia

Reviewed: Thu, Dec 22, 2022

“Positive and helpful service that got us on the road!”

About Europcar: 9.0 /10

As a business customer, I would like to find a way of going straight to the car and not repeating all the application details which are very time-consuming. However Stephen, our customer service guy was excellent and made the process as painless as possible. And everything else was as it should be. Thank you.

About QEEQ: 10.0 /10

During the booking process, I accidentally booked a car at the wrong pick up time. I applied for a refund and rebooked the car. A few hours later, I received a call noting that I had made two bookings and confirming the refund. It was a great piece of customer service that put my mind at ease that the correct booking was in place. I would recommend QEEQ again on the basis of this attention to detail. Clearly there was a flag system in place and I appreciate the confidence that that gave me about my booking.