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+81 3-4578-4029
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+56-226665927
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6226919137
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6226919137
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Bad experience with ACE

Reviewed: Mon, Jul 29, 2019
About ACE Rental Cars: 4.3 /10
The customer service of Ace is very poor. Michael and Jake were very unhelpful and showed no interest in job. Jake was very rude and refused to come out when I had to ask something about the hand break. He said its not his responsibility. All I did i asked to show the hand break as it was at the foot site. A smirk on the face and doesn't care attitude. I have given back the another car I rented the last week 6 days back and bond payment of that car is not yet released. I am still chasing them. Never going back to ACE.
About QEEQ: 10.0 /10
Great, thank you Easyrent cars. Please remove ACE from your list.
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Melbourne Airport

View more >
Small SUV | Mitsubishi ASX or similar
Reviewed: Mon, Apr 8, 2024
“Very smooth experience.”
About ACE Rental Cars: 9.0 /10
We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well.
About QEEQ: 10.0 /10
Super easy to use and a far superior price to anything else.

c.phillip

View more >
Economy | Toyota Corolla Hatchback or similar
Reviewed: Fri, Apr 10, 2020
“We will never use Ace car rentals again, it left a very bitter taste in our mouths.”
About ACE Rental Cars: 6.0 /10
The puck up went smoothly, and the car was fine, but we will never use ACE car rentals again because at the drop we left the car unattended and we believe a member of staff threw stones at the windscreen and chipped it. It did Not have any chips in when we returned the car, especially directly in front of the drivers face, when it was pointed out as we went back out side the windscreen chips were clearly visible, and I would have noticed these over the 21 day rental, and we were asked if we had photos of the windscreen but why would we take photos of a perfectly good windscreen ??

D.Tang

View more >
Medium SUV | Toyota RAV4 or similar
Reviewed: Sun, Oct 6, 2019
About ACE Rental Cars: 6.0 /10
Staff are unfriendly and terrible

Padol Sopacharoen

View more >
Economy | Toyota Corolla Hatchback or similar
Reviewed: Fri, Sep 6, 2019
“Great car I book for Toyota Corolla but I got Toyota Camry that's a good condition.”
About ACE Rental Cars: 10.0 /10
Staff in Melbourne very nice helpful friendly work so quickly I recommend this ACE company.
About QEEQ: 10.0 /10
Perfect no need to say
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m.jurkic

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Tue, Apr 16, 2019
“Great price and service”
About ACE Rental Cars: 10.0 /10
Ace were great
About QEEQ: 10.0 /10

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