Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.
Best price, service and vehicle I have experienced in years of travel.
R.Gabehart
United States
Reviewed: Wed, Jul 4, 2018
About Alamo:10.0/10
Like: Found the vehicle last in the trip planning and still got a wonderful price. The check in was all computerized and I got to pick my vehicle from a number of choices makes and models. Really liked the whole process and very considerate personnel helping with the check in computers. And check in only took minutes. Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.
Le obligan a uno a coger seguros que no están cotizados en la reservación, lo que incrementa el costo tremendamente y la funcionaria afirma que esos seguros son obligatorios, afirmación que creo no es cierta.
About QEEQ:8.0/10
La plataforma no indica que los seguros son obligatorios, ni su costo.
The car seemed to have an electrical fault of sorts - we were worried it would break down a few times!
The vehicle was relatively clean but there were lots of window smudges on the inside and out, and there wasn’t much washer liquid left to clean them.
They seem to add on a lot of additional charges at the counter which aren’t particularly well advertised when you book it. We ended up spending as much at the front desk as we paid to originally hire the car so it ended up being twice as expensive as we thought it would be.
Alamo were absolutely awful.
We arrived and went to sort the car, we were asked to choice the car, I asked if we just picked any, to which the man said yeah.
We just choose the one he had up, it was the size we needed.
He said I needed a car seat which I had to pay for. He went over the cost of the seat and that was it.
A day later I checked my online banking to see £1200 had gone out of my account. When I looked on the paperwork, we had been charged £1200 for the car. I couldn't understand why as I had paid for the car.
When I looked into it more, we had been charged an upgrade charge and taxes. The car we had was an upgrade. He never at any point said its was upgrade or chargeable. We went back and they changed the car for one we had paid for. The lady we spoke to said she was sorry, but didn't seem surprised.
I think it was awful that we could be offered a car and not told you will pay £1200 more. What A con.
We also didn't need the car seat as all the children were old enough, that did get removed from the costs.
I'm so disappointed that they could do what they did. If I hadn't have gone back we would have been charged all the money.
Wait long time for the car (minivan) ordered.
Were offered to choose any smaller SUVs available, but it just could not accomodate the luggages we brought.
Good that at last a 7 seater SUV was available and we took it.
About QEEQ:10.0/10
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Best price, service and vehicle I have experienced in years of travel.
Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.
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