Waiting long time for shuttle pick up and the driver wasn’t helpful at all with my luggage

No

routes staff are not honest,,my wife unfortunately forgotten her wallet when we returned car,,no body informed us infact they denied for 2 days,and when we threatens for police complains they suddenly found the wallet and that too given us when we reach there office. worse thiings they have stollen the money from the wallet..dishonest people

Terrible service. Spent over 1.5 hours to pick up the car. Car was reserved for 9am and paid for, I went there at noon and still the car was not available. I had to drive with them to the pick up lot 15 minutes away to collect the car. On reaching there, the first car had a flat tire and they gave us another car. They also charged for extra KM when the booking page said 3500KM included. It was a terrible experience.

Good as usual, they gave me a brand new car.

At pickup I was asked if I had rental insurance and there has been no other car rental company that has ever requested this additional information. I had to call in to my insurance company as I did not have the right paperwork to prove this to the Customer Service Rep. She stated that this requested is on the website but I still have yet to find it and she wasn't able to direct me to that particular request.