Car was smaller than expected otherwise everything else ok

It's been ten days and I still haven't gotten my deposit refund. And The drop off point is difficult to find. We do not know where is the office. The office in The airport is closed when 6 pm.

Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.

So far so good

So far so good

Like: The car was in good condition and the collection process was smooth and fast, albeit the initial confusion on the type of car booked.
Dislike: The car was returned at 3.30am and there was no one manning the return counter. All there was was a self key drop with no proper instructions as to how it should be done. Perhaps a clearer instruction should be posted for ease of return during odd hours

Like: Service
Dislike: Details about document to prepare. Pls mention no photocopy required as it can be done on desk