Car had less than 10k km on the clock and ran perfectly. A rotten constant-variable auto gearbox but that's the norm on hire cars.

Apex provide a shuttle service from the airport to the pick up point in Queenstown. When we called for the shuttle to pick us up, no one answered the phone.

During the booking process it wasn't made clear that insurance was provided by QEEQ, not the rental car company.

The car was a bit long in the tooth...about 140k miles and it showed

The Queenstown Airport location does offer continuous pickup shuttle service. They could be more flexible on allowing renters to pick up the car a few hours earlier than as booked though.

Cheap rates.

I paid for a GPS for the trip as I didnt want to pay to use the internet on my phone due to being overseas but Apex does not offer any GPS. I also waited for an hour in the pick up zone outside, called 10-15 times and got nothing. I ended up walking in the rain to find the place.