difficult to deal with off property location. Slow pick up time ( rush hour) . Not clear where pick up is. I've never had anyone make me PROVE I had insurance for rentals. Luckily I had all documentation with me. Found that part to be offensive.

I would rent again and recommend to others. My only complaint is that I would have liked some kind of signature confirming my return and only payment. Some kind of closing/finalized document.

Staff was very friendly and helpful. The price was just what I was looking for. The car was better than expected

It found me a great rental company with excellent prices.

We called to return the car the night before, didn't get an answer at the location, so tried the 800 number, to confirm that someone would be there to drop off the car. When I arrived all the doors were locked, even though online it said it closed at 8 pm, and it was 7:54 pm. There were other customers waiting in the parking lot who said they were supposed to pick up their car at 8 pm and couldn't get any answer. In calling back the 800 number the service was rude, and said it was 8:03 and the office was closed nothing she could do from Toronto office. In the morning I received a call asking if I could return the car early as they had a customer waiting. Very poor planning and experience with Routes.

My car category was not available when I checked in so they upgraded me. The counter staff were very efficient and courteous

Easy to use and great pricing. I will definitely use them again and recommend them to my friends