DenIl, Sydney Australia. Great value from these folks!

The service attitude is so bad that if you try to upgrade and pay more, they will just laugh and think you've fallen into their trap. Plus, they run off to grab the car for you right away. Do not upgrade or pay for anything extra on the spot, it's all a scam!

Very good

Great value for the price.

The flight was delayed. It landed at 22:20, and the car rental company closes at 23:00. They wouldn't wait for us. So we rushed to claim our baggage and find the shuttle. Finally, we managed to get the car just before they closed.

I reserved a Grand Cherokee-level SUV, but when I got to the store, they offered me a Nissan Rogue or a Jeep Patriot and said I could only choose one. It was really frustrating since there were at least 20 Wranglers parked nearby. I asked the staff if I could switch, but they refused. I ended up calling QEEQ customer service for help. They were polite, but after talking to the store employees, nothing changed. In the end, I had no choice but to accept the Rogue, which turned out to be a 2.0 low-end model. It was quite disappointing to spend money on a Grand Cherokee-level SUV and end up with a compact SUV. Previously, when I rented cars from other places, I got vehicles like the Ford Explorer, which are of the same class. ALAMO's service was quite average.