Easy, fast and cheap!

Didn’t get the specific car we ordered. Replacement vehicular had less space!

Worked well, price dropper didn’t benefit us!

The process of renting car was fine. The only disappointment was the car was older and had 135,000+ KM’s AND the car was full of dents, scratches and damage, so didn’t look so nice on the outside. I had to take numerous photos of all the damage and bring staff member out to car to show him and confirm with him that I would not be blamed for any of this damage when I return the car. I was comforted knowing he had also took lots of pictures of the car a few hours before I arrived, so we both had proof of all the damage. No issues in returning the car when the staff completed their inspection - they did not try to accuse me of causing any of the damage.

Was a good experience all in all

The car provided was a 2007 model with 140,000 kms on the odometer. We rented an ‘economy’ size car but received a car that most rental companies would classify as ‘compact’. Half way through our journey, we realised the front tyre was so bald that the wire was showing. The spare was only an emergency temporary spare and not sufficient to travel the distance required for the rest of our trip. We contacted the emergency EZU number and had no answer. When we got through to EZU the staff simply said ‘take it to a mechanic and we’ll sort it out when you return the car’. We were in Queenstown and attempted to take the car to EZU’s Queenstown branch but could not locate it and their customer service refused to provide the address. The only options provided by EZU were to repair the car ourselves or leave it at the airport (without a replacement provided). Overall, EZU were difficult to deal with, we were given an unroadworthy car and no emergency assistance.

Like: Easy to deal with good standard of service with no B.....s..t. Got what I ordered very efficient