THESSALONIKI CAR RENTAL REVIEWS

We waited over one hr for our vehicle. They didn’t have a vehicle we hired and fortunately someone dropped off a station wagon early so we were given the vehicle. Hertz also advised us not to fill up the fuel tank due to the waiting period. Thank you Hertz

Avance staff was great and they gave us a bigger car then expected

I am very pleased with the polite and professional stuff of centauro stuff of thessaloniki airport branch.

Smooth and easy booking experience.

They try to uncharge you on everything from extra driver to insurance to even how dirty the car is when you return it!! Avoid them at all costs!!!

They mis sell information and I been payed more money as I should be. When I went to pick up the car I payed money for it and after I could see also charged my by the website where I originally booked the car. On the drop off I told them what happened but they said that’s right I been charged for a panda fiat car one 102 pound and the office an other 93 pound. The car was in terrible condition could put the gear in reverse a lot of times and we wasn’t even sure if with 3 ppl we will able to make on uphill. This car just doesn’t wort at all 200 pound. On the pick up I been asked the girl is that all together 93 pound she said yes and I end up to pay more. Never again with them and I won’t recommend to anyone

No sign for europcar at Airport

When ordering, I asked for pickup at Terminal. Upon Arrival (20:30) I was met by a Grental representative which drove us to the rental company which is 10 min. from terminal. on top of that I was told that because it's after 21:00 I have to pay a fine for out of hours of the office. I was never told about this when ordering although I did state the ETA of our flight. I was "upgraded" with a Fiat Tipo. It was a realy bad car and not comfortable at all. I think this is a lying company which wants to get some extra money off customers. Not going to work with them nor wiyh you in the future. shame on you.

Fiable, efficace

Très facile d'utilisation

The car was in terrible shape and need to be serviced asap! The brakes were making horrible sounds. The car was dirty and overall bad experience!

The platform was great

Very helpful and they were trying their best even in a very busy pick up time. All good!

For the price really couldn’t argue, offered to upgrade to a nicer car for €6 per day but we didn’t need it. The Hyundai coupe was ample for our needs. Was a little well driven motor, but got us from a-b. I had my over excess cover, and they weren’t pushy to take their damage waiver, which was very refreshing!

Car refused; very rude representative

great prompt support; refund in process

Rude representative; car filthy and in poor mechanical condition

Very helpful and on the spot customer service. We attended the airport kiosk of Avance in Thessaloniki airport and as soon as the agent saw the size of our family decided to offer us a bigger car free of charge. We boarded a minibus for a 2 min drive with an excellent hire agent who explained everything in detail and was pleasant, polite and helpful throughout

The platform ad a whole was OK but never had a discount applied for my hire

Car was high mileage but drove ok. Counter staff friendly and professional.

Easy as usual.

The car exceeded my expectations in performance and size. The service staff had very extensive paperwork requirements, which I was prepared for. They had a poor selection of child seats, especially considering I was being charged a total of $140 Euros for their use, and were reluctant in assisting me with installing them. Additionally, they attempted to charge me for excessive cleaning, including a potential $250 Euro charge for vacuuming. I was able to clean the car manually after half an hour of elbow grease. They were very courteous and helpful otherwise, providing timely service to and from the airport, despite my error in understanding the voucher.

We chose this company as it was airport collection. We therefore expected someone to be waiting for us when we arrived. Instead after waiting 45 minutes we discovered by accident that there was an avance counter hidden away in the airport that we were supposed to go to. There were no instructions telling us this in the booking info. At the counter the staff member was rude and unhelpful. I mentioned that we had tried to ring the number on the booking form many times, she said we should have dialled 30 in front of the number on the form, like we should have known that when in reality it should’ve been documented. In her eyes it was our fault, and she offered no apology! We had to go outside and upstairs and wait for a shuttle to the collection point even though we booked an airport pick up. The driver threw us around in the car like it was a fairground ride. Fortunately drop off was better.

No issues only one things there was not English translation onto some car documents

Rather little boot space for a car of that size. Had to put the bigger bags in a second car (that we already had booked)

The car was terrible.