QEEQ CAR RENTAL REVIEWS

I had to pay over 300 CHF for refuelling because I came with a less than full car. This is outrageous, and a lot more than I am used to from the other large car rental agencies.

Due to company's own reasons, they upgraded our reserved BMW 3 Series to a BENZ 350 diesel automatic for free. Impressive.

Good

Very convenient

The process was convenient, and the car was very new. I will choose this company again next time.

Great service.

The service is very standardized, but during peak seasons the car model might not be the one you selected.

The rental company required a full tank upon return, so I found a gas station at Amsterdam Airport and filled up. It was less than 1 kilometer to the drop-off point. The attendant quickly processed the return, and since I was in a hurry to catch my flight, I didn't scrutinize the bill. It wasn't until I was on the plane that I noticed a 79-euro fuel charge on the bill. Back home, it took countless phone calls to find the right person. They requested a receipt for the fuel, which luckily I hadn't thrown away, so I emailed a photo of it. I thought the issue was resolved, but then I received an email saying that their records showed they added 7.5 liters of fuel at 2.99 euros per liter plus a 12-euro service fee, so they could only refund 44 euros. Upon reflection, I realized this didn't add up. If there’s a post-return fuel check process, then charging 79 euros at the time of billing wasn't a mistake but an intentional overcharge. Furthermore, if it's 2.99 euros per liter plus a 12-euro fee, 79 euros would only cover about 30 liters. This pricing method is clearly misleading. If I returned the car empty, would they end up losing money?

Excellent. I had booked a SEAT ALTEA 5DR/5PSGR automatic, but was given a Ford Focus wagon automatic instead. It was the high-end version and felt very stable on the highway, even at 180 km/h. The luggage space was also good, which was great since I was picking up people from the airport and the large trunk came in handy. The staff's English was good, but I felt a bit embarrassed when the whole staff and some customers laughed at me for insisting on an automatic (most Germans drive manual cars). Both pickup and return were very quick.

Friendly service, very new vehicle

The service is good, but the airport return signs are unclear.

The process of picking up and returning the car was very convenient and quick. Very satisfied. It would be even better if we got a paper with contact information for vehicle issues, the type of fuel needed, and other basic useful information when picking up the car, and a detailed bill email like Thrifty after returning the car.

The vehicle was not well-maintained, the handbrake was almost useless, and it almost rolled down the hill in Mai Tai. The oil light would come on after a while, although the service was very warm and attentive.

I booked a car similar to the Tiguan, but actually got a Hyundai i35. They didn't let me choose the color, and the only car available on site was not the color I wanted. The rental period was quite long, and I wasn't very lucky because one of the tires got punctured. I was charged nearly 200 pounds for it when returning the car. It was just a Hankook tire, and they almost charged 350 pounds as if it were a Continental tire. The pick-up location is not at the airport, which is not very convenient.

The service is quite professional.

Acceptable. The airport counter was unattended in the morning (the counter is in the arrivals area and cannot be accessed from the normal departure area). It took a phone call to find someone.

Good attitude, returning the car is quite fast.

The service was outstanding. When the car had a problem halfway, they quickly replaced it and even upgraded us for free because they didn't have the same type available. Highly recommended.

AVIS is great! It's a reputable company with well-maintained cars. Even though the local branches may not be as new, it doesn't affect usability and the cars are very clean. The process of picking up and returning the car was very fast! They didn't try to sell me any extra insurance or fuel options. It seems even more straightforward and efficient than my previous rentals in the US!

The vehicle was almost new with just over 5000 km, and I got a free upgrade from a mid-size car to an SUV.