I knew fuel in Europe was expensive at 14 RMB per liter, so I booked a Toyota Corolla Hybrid, which I was familiar with and had rented before, giving a mileage of 5 liters per 100 km. When I arrived at the store, after confirming the contract and deducting the deposit, the staff told me they did not have the model I booked and offered me a large diesel car instead. I refused, and they said they did not have any Toyota cars at all. I asked why they had me sign the contract and deducted my payment if they didn’t have the car. They finally gave me a Hyundai SUV with a 2.0-liter engine, which I didn't want as a 1.6-liter is sufficient for my wife and me. The larger engine consumed more fuel, and parking spaces in Europe are small. If not for booking a hybrid, I wouldn’t have considered this company. I wanted to cancel the order but was told by the rental platform that the SUV was also a hybrid, and they had no other cars available. I argued that hybrids should be matched with hybrids and engine capacity should be similar. The staff handling my rental was more interested in getting off work at 6 PM and left us at the counter when it was time for their dinner break. Eventually, I confirmed with the store manager and the rental platform that the SUV was a hybrid, and I had no choice but to accept it. The deposit was 2600 EUR if no insurance was bought. Returning the car was quick, and the return process was managed by different staff at a separate counter. The process was reasonable. After issuing a return receipt, I asked when the 2600 EUR deposit would be refunded. They said immediately, but I guessed it would take about 30 days.
I chose the Toyota Corolla Hybrid because I knew fuel prices in Europe are high at 14 yuan per liter, and this car uses only 5 liters per 100 kilometers. I had rented this car before and was familiar with it. Upon reaching the store, after confirming the contract and paying the deposit, the staff informed me that they didn't have this model available. Instead, they offered me a large diesel car, which I refused. They told me that they don't have any Toyota cars at all. I asked why they made me sign the contract and charged me, only to give me a Hyundai Jeep with a 2.0-liter engine, which I didn't want. For me and my spouse, a 1.6-liter car is more than enough. Larger engines consume more fuel, and parking spaces in Europe are small. If it weren't for the hybrid, I wouldn't have considered this rental company. I wanted to cancel the order. After calling the rental company, they told me that the Jeep was also a hybrid and that they had no other cars available. I insisted that a comparable car should be hybrid-to-hybrid, same engine size. This company was terrible. The staff processing the rental left us at the counter and went to eat as soon as it hit 6 PM. Later, I had to confirm with the store manager and the rental company that the Jeep was indeed a hybrid, and I had no choice but to accept it. Not buying insurance required a 2600-euro deposit. Returning the car was quick; they had separate counters and staff for rental and return, which was quite efficient. After getting the return confirmation, I asked about the 2600-euro deposit. They said it would be refunded immediately, but I guess it will take 30 days.
We were required to buy full insurance, otherwise we couldn't pick up the car. We had already informed them that we had bought insurance through the rental platform, but the staff insisted that we couldn't get the car without purchasing their insurance. We immediately called the rental platform's customer service to explain the situation. The customer service requested to speak with the rental company staff, but the staff refused to take the call, stating that the contract was between the rental company and us, unrelated to any third party. We could cancel the order if we wished. Fortunately, the rental platform's customer service was able to cancel our original super full insurance purchase and the refund was processed on the next business day.
It was Sunday the day we picked up the car. The rental company had many counters, but only 2 employees were working. When we arrived, there were 4 or 5 groups of customers waiting. From arrival to departure, it took about 1 hour and 30 minutes.
Shouqi Car Rental actually partners with a European rental company. The T1 terminal at Lisbon Airport has a whole building dedicated to various car rental companies, making it easy to find the pickup location. However, returning the car can be confusing. The rental office is just to the right after exiting customs at T1. Note that the vehicle inspection process in Portugal is very thorough. Once you inform the staff that you've purchased full insurance, they won't try to sell you additional coverage.
Not bad. I didn't buy insurance in China, thinking it would be better to buy it locally. But the staff on site said that this is a 4*4 high-end model, and it cannot be covered by full insurance. This means that if the car has a major issue, we would have to pay 6000 euros.
Very satisfied. There was no pressure to buy insurance or hidden charges. The staff were easy to communicate with and had a good attitude. Do not rent an electric car, charging is very troublesome.
Very satisfied, no pushy insurance sales, and no hidden fees. The staff are easy to communicate with and very friendly. Don't rent electric cars; charging them is troublesome.
“Too much unpleasant surprises. Easy to find location and drop-off”
About GOLDCAR:8.0/10
After waiting in a queue at the counter, they announce additional fees ("premium location' fee, minimum license requirement, e-toll device hire).
On top of that, they are trying to push very hard for their overpriced insurance.
The vehicle I booked (an Audi Q2) changed to a Wolksvagen Touran (not the same category), and when I asked for time to think, I finally ended up with a Renault Captur.
On the positive side, I must say that the deposit charge was returned to me the next day after I dropped it off.
About QEEQ:10.0/10
The person on the line was very helpful and patient.
The counter only checked the document issued by QEEQ, ignoring my notarized Hague Apostille. Europcar's system is mediocre; the address, phone number, and email all need to be handwritten. After explaining that I had purchased all the insurance before departure, the counter did not push additional insurance, which is a good practice among major car rental companies nowadays.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
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