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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7919325305
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7919325305
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LISBON AIRPORT CAR RENTAL REVIEWS

Listen To Voices On Airport Car Hire From QEEQ Customers

P.Navarrete

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Economy | Peugeot 208 or similar
Reviewed: Wed, Sep 18, 2024
“Car was new but fuel inefficient. More than 1/4 of a tank in 2 days inside the city, 40 euros petro”
About ACE: 6.0 /10
It was ok… less
About QEEQ: 8.0 /10
Ok

Nigel

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Full Size Van | Mercedes-Benz Vito or similar
Reviewed: Wed, Jun 26, 2024
“Good all round”
About Hertz: 8.0 /10
Pretty good all round
About QEEQ: 10.0 /10
Lisbon is a difficult drop off location as it is poorly signed

Jim Blake

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Reviewed: Wed, Jun 26, 2024
About Drive On Holidays: 4.0 /10
I knew fuel in Europe was expensive at 14 RMB per liter, so I booked a Toyota Corolla Hybrid, which I was familiar with and had rented before, giving a mileage of 5 liters per 100 km. When I arrived at the store, after confirming the contract and deducting the deposit, the staff told me they did not have the model I booked and offered me a large diesel car instead. I refused, and they said they did not have any Toyota cars at all. I asked why they had me sign the contract and deducted my payment if they didn’t have the car. They finally gave me a Hyundai SUV with a 2.0-liter engine, which I didn't want as a 1.6-liter is sufficient for my wife and me. The larger engine consumed more fuel, and parking spaces in Europe are small. If not for booking a hybrid, I wouldn’t have considered this company. I wanted to cancel the order but was told by the rental platform that the SUV was also a hybrid, and they had no other cars available. I argued that hybrids should be matched with hybrids and engine capacity should be similar. The staff handling my rental was more interested in getting off work at 6 PM and left us at the counter when it was time for their dinner break. Eventually, I confirmed with the store manager and the rental platform that the SUV was a hybrid, and I had no choice but to accept it. The deposit was 2600 EUR if no insurance was bought. Returning the car was quick, and the return process was managed by different staff at a separate counter. The process was reasonable. After issuing a return receipt, I asked when the 2600 EUR deposit would be refunded. They said immediately, but I guessed it would take about 30 days.
About QEEQ: 10.0 /10

Nick Arthur

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Reviewed: Wed, Jun 26, 2024
About Drive On Holidays: 4.0 /10
I chose the Toyota Corolla Hybrid because I knew fuel prices in Europe are high at 14 yuan per liter, and this car uses only 5 liters per 100 kilometers. I had rented this car before and was familiar with it. Upon reaching the store, after confirming the contract and paying the deposit, the staff informed me that they didn't have this model available. Instead, they offered me a large diesel car, which I refused. They told me that they don't have any Toyota cars at all. I asked why they made me sign the contract and charged me, only to give me a Hyundai Jeep with a 2.0-liter engine, which I didn't want. For me and my spouse, a 1.6-liter car is more than enough. Larger engines consume more fuel, and parking spaces in Europe are small. If it weren't for the hybrid, I wouldn't have considered this rental company. I wanted to cancel the order. After calling the rental company, they told me that the Jeep was also a hybrid and that they had no other cars available. I insisted that a comparable car should be hybrid-to-hybrid, same engine size. This company was terrible. The staff processing the rental left us at the counter and went to eat as soon as it hit 6 PM. Later, I had to confirm with the store manager and the rental company that the Jeep was indeed a hybrid, and I had no choice but to accept it. Not buying insurance required a 2600-euro deposit. Returning the car was quick; they had separate counters and staff for rental and return, which was quite efficient. After getting the return confirmation, I asked about the 2600-euro deposit. They said it would be refunded immediately, but I guess it will take 30 days.
About QEEQ: 10.0 /10

Morton Joule

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Reviewed: Wed, Jun 12, 2024
About KLASS WAGEN: 4.0 /10
We were required to buy full insurance, otherwise we couldn't pick up the car. We had already informed them that we had bought insurance through the rental platform, but the staff insisted that we couldn't get the car without purchasing their insurance. We immediately called the rental platform's customer service to explain the situation. The customer service requested to speak with the rental company staff, but the staff refused to take the call, stating that the contract was between the rental company and us, unrelated to any third party. We could cancel the order if we wished. Fortunately, the rental platform's customer service was able to cancel our original super full insurance purchase and the refund was processed on the next business day. It was Sunday the day we picked up the car. The rental company had many counters, but only 2 employees were working. When we arrived, there were 4 or 5 groups of customers waiting. From arrival to departure, it took about 1 hour and 30 minutes.
About QEEQ: 10.0 /10

Carol Bach

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Reviewed: Wed, Jul 24, 2024
About BENErent: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Marian Jessie

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Reviewed: Tue, Jul 9, 2024
About Shouqizuche: 10.0 /10
Shouqi Car Rental actually partners with a European rental company. The T1 terminal at Lisbon Airport has a whole building dedicated to various car rental companies, making it easy to find the pickup location. However, returning the car can be confusing. The rental office is just to the right after exiting customs at T1. Note that the vehicle inspection process in Portugal is very thorough. Once you inform the staff that you've purchased full insurance, they won't try to sell you additional coverage.
About QEEQ: 10.0 /10

Mark

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Small SUV | Volkswagen T-cross or similar
Reviewed: Sun, Sep 15, 2024
About KLASS WAGEN: 8.0 /10
The pick-up/drop-off point is outside of the airport, but there's a regular shuttle. Shuttle may be overcrowded, so be in advance for the drop-off.
About QEEQ: 8.0 /10

Bartholomew Ward

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Reviewed: Sun, Jul 14, 2024
About National: 10.0 /10
Excellent
About QEEQ: 10.0 /10

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Economy | Peugeot 208 or similar
Reviewed: Sun, Aug 25, 2024
“Decent product - room for improvement”
About Keddy by Europcar: 7.0 /10
Counter staff tried to upsell to more expensive car, tried to sell insurance package although I had full insurance already
About QEEQ: 10.0 /10

Bella Hamilton

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Reviewed: Sat, Jun 29, 2024
About Europcar: 8.0 /10
Not bad. I didn't buy insurance in China, thinking it would be better to buy it locally. But the staff on site said that this is a 4*4 high-end model, and it cannot be covered by full insurance. This means that if the car has a major issue, we would have to pay 6000 euros.
About QEEQ: 8.0 /10

Conrad Wilhelmina

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Reviewed: Sat, Jun 29, 2024
About Europcar: 8.0 /10
Very satisfied
About QEEQ: 10.0 /10

Ohad Oman

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Small SUV | Nissan Qashqai or similar
Reviewed: Mon, Oct 28, 2024
“would book it again”
About Hertz: 10.0 /10
The car was in great condition and met all of our expectations
About QEEQ: 10.0 /10
great booking process- easy can clear

Vito Clare

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Reviewed: Mon, Jul 29, 2024
About Budget: 10.0 /10
Very satisfied. There was no pressure to buy insurance or hidden charges. The staff were easy to communicate with and had a good attitude. Do not rent an electric car, charging is very troublesome.
About QEEQ: 10.0 /10

Caesar Dunlop

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Reviewed: Mon, Jul 29, 2024
About Budget: 10.0 /10
Very satisfied, no pushy insurance sales, and no hidden fees. The staff are easy to communicate with and very friendly. Don't rent electric cars; charging them is troublesome.
About QEEQ: 10.0 /10

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Small SUV | Audi Q2 or similar
Reviewed: Mon, Jul 22, 2024
“Too much unpleasant surprises. Easy to find location and drop-off”
About GOLDCAR: 8.0 /10
After waiting in a queue at the counter, they announce additional fees ("premium location' fee, minimum license requirement, e-toll device hire). On top of that, they are trying to push very hard for their overpriced insurance. The vehicle I booked (an Audi Q2) changed to a Wolksvagen Touran (not the same category), and when I asked for time to think, I finally ended up with a Renault Captur. On the positive side, I must say that the deposit charge was returned to me the next day after I dropped it off.
About QEEQ: 10.0 /10
The person on the line was very helpful and patient.

Wayne Franklin

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Reviewed: Mon, Jul 15, 2024
About Europcar: 10.0 /10
The counter only checked the document issued by QEEQ, ignoring my notarized Hague Apostille. Europcar's system is mediocre; the address, phone number, and email all need to be handwritten. After explaining that I had purchased all the insurance before departure, the counter did not push additional insurance, which is a good practice among major car rental companies nowadays.

Moses Mark

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Reviewed: Fri, Jun 14, 2024
About AVIS: 10.0 /10
Very good
About QEEQ: 10.0 /10

Lawrence Christie

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Reviewed: Fri, Jul 19, 2024
About Hertz: 8.0 /10
Apart from having to wait in line for a bit when picking up the car, everything else was very convenient.
About QEEQ: 10.0 /10

Elroy Violet

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Reviewed: Fri, Jul 12, 2024
About Europcar: 8.0 /10
The staff at the store helped us complete the rental process enthusiastically, but unfortunately, there was no ID3 available.
About QEEQ: 10.0 /10

Know More about Lisbon Airport Car hire

  • In-terminal & off-terminal car hire locations
  • Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
  • Deposit & credit card policies

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