They did not provide timely feedback during the process! There was information asymmetry, and they did not follow up on the matter completely! They only called twice to inquire about the situation during the process!
We asked for a 6 seater car. Were first given a 5 seater car and when the customer attended realised there was no way we could all get into it, plus our luggage, she arranged for us to have a Pajero that had just come in. It hadn't been cleaned, but it was spotless anyway. We still had a jam to get into the car! However, we managed and the car went well. Don't know why a 6 seater ordered, turned into a 5 seater!
The GO counter staff at pickup in Dunedin was professional, knowledgeable, and courteous.
About QEEQ:10.0/10
Everything went smoothly. I wouldn’t say you can guarantee a car model as we had a Toyota Corolla not a Toyota Yaris. However, we were more than happy with the Corolla. Just a question for future, GO took a bond of NZD2,500.00. If the car or windscreen got damaged, what are the pitfalls of trying to get that back from QEEQ under your insurances?
“Roll down the window and let the wind blow back your hair”
About ACE Rental Cars:10.0/10
Great car for the money. I loved having a vehicle in case I want to change my itinerary on a whim, which I did twice. All the latest gadgets are there and Apple Car Play. Thank you!!
When booking a infant car seat, it would be great if was contacted about age of infant so they car seat was installed in the correct form. When picking up the car we waited 45 minutes for some to come and help us put it in rear facing which is the legal way the car seat need to me installed for our 5 month old.
We are also still waiting for our bond to be returned to our bank account.
Perfectly smooth. The staff at the Dunedin Airport counter was awaiting my arrival and gave a free additional driver add-on for my partner. The car was mechanically perfect. Do check the condition of the car as they may not report small scratches or dents, etc. so take a photo and email them as evidence so that you won't get penalised when you return it or verify together with one of their staff, just like we did.
About QEEQ:9.0/10
Process itself and price protector were great. Slightly irritating to have to confirm my credit card details for a second booking (cancelled the first one due to an adjustment and its refund was almost instant). All good in the end but the search function in the Android app was quite bad when it couldn't pick up the right rental station or the city itself. Cust svc staff helped by providing a URL to book. Android app is really unstable with many reboots.
the car was passed as ok but on a second look after driving 5 miles to my brother house i noticed it had a big gash on the rear tyre which i felt i needed to take the car back and let the car rental company know about, they changed the car without issue but this was a very large rip in the tyre which ought to have been spotted prior to pick up as it was a safety issue.
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