The line to pick-up the vehicle was long, but the place was well staffed and the employees were very competent. The vehicle was a bit older, but perfectly acceptable.
About QEEQ:10.0/10
Booking platform was great! Significant savings over booking directly with the rental company.
We had many troubles to leave the car beacause of the location. It was in the center of NYC, anyway the counter staff really helped us to leave the car in the correct location.
Very disappointed that they did not have the rental we asked for, and did not inform us at the check in, so we paid for the expensive vehicle and than was offered a mini van, with no exchange of price. When asked to change the price in the lot they told us it would be too much work. VERY poor service and would likely never return to this company.
Used Thrifty before in NewZealand and always get good prompt service with the car as advertised. Check in and check out straightforward. No hard selling of additions, but offered if needed.
About QEEQ:10.0/10
Very straightforward booking process, key requirements on car, insurance cover, terms of rental all very easy to follow.
I reserved a compact car but was assigned a minivan whose control panel was so complicated and unintuitive that I actually felt it made driving far more dangerous. I requested a refund and strongly urged them to remove the car from their fleet.
I was a little apprehensive booking my car from Alamo since I'd never used them before. I couldn't have asked for a smoother pick up and drop off process. Both took 5-10 minutes, which was ideal (both happened during the summer, so presumably high season). Car was in perfect condition (2.5k miles, so basically new) and I had no problems at all. Will use again!
About QEEQ:10.0/10
I'd never used QEEQ but was really happy with the service. The price was much better than everywhere else and it even dropped after I booked it. Didn't have to use customer service or insurance, so can't comment on that, but I will be using them again for sure.
Al regresar el auto el empleado no estaba bien oriento de la entrega del auto faltaba una raya de gasolina y dice que fuéramos a completar la gasolina a lo cual retornó al auto para gestionar la misma, la empleada de salida no permite la gestión y no dio el mejor servicio al cliente.
La experiencia no me gusto
No supieron orientar me tuvieron dando vuelta lo cual consume gasolina para cobrarla
Con esto dejo saber que no deseo alquilar mas carro con la compañía
Waited well over half an hour to pickup car — there were four staff at the registers but it was *very slow*
About QEEQ:10.0/10
Everything says ‘print voucher’ but there isn’t a button to do so, or a download sent by email. Very frustrating as it implies that picking up without documents would be ‘wrong’. Otherwise it’s good.
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