This was the worst car hire I have ever had. The booking stated that the pick up was in the terminal but this was not the case. We had to go on a shuttle bus which is not what I had booked. The car was in poor condition - lots of dents on the outside, and on the inside, the radio had been removed, the phone charger didn't work, the brakes squeaked loudly and the car shuddered when I drove it. Really awful and I will not use this company again
The paperwork states go to Europacar I waited there 30 mins to been seen and was told they had nothing to do with it
Eventually found driver and everything smooth after that
The web site says that the car is on site at the airport but it is not and hasn’t been for 3 years. It doesn’t say car park 5 for a shuttle bus to go off site. This was very efficient but none the less not what I expected and very annoying.
Car was adequate, condition of the car was not great.
When booking I chose a company based in the terminal. Upon arriving at the desk I was told that green motion are no longer based at the airport and that I would be transported by minibus to their off site location.
I really think this needs to be made clear at the time of booking.
Despite this little miscommunication the driver was very helpful and it was only a short drive to collect the car.
Having already payed for premium insurance made the collection process quick and easy .
About QEEQ:10.0/10
Please update your information about the location of green motion as they informed me they have been off site for nearly a year.
Counter staff (Europcar) were really friendly and helpful. Car was easy to find and close to the terminal building. The vehicle was perfect for our purposes. Drop off was very easy and straightforward.
All good and did not collect the flagged out-of-hours charge. The depot previously traded under the Thrifty brand which I had used in the past on a couple of occasions. Waited maybe 20 minutes for shuttle transfers to and from the rental depot.
About QEEQ:10.0/10
Very impressed. Cannot think of anything that could have improved the experience
The shuttle bus location was a little tricky to find at Paphos, but thankfully someone pointed us to the right spot. While the car was a little older, it was absolutely fine for getting around the island. The staff, however, were absolutely incredible. Friendly and pleasant despite our late-night arrival time! They got us out of their quickly so we could get to our accommodation and get to bed after a long travel day.
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