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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7783199305
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7783199305
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Did not get the vehicle booked SUV. Instead a car.

Reviewed: Sat, Feb 2, 2019
About ACE: 2.0 /10
As stated above did not receive vehicle as booked. ☹
Medium SUV | Hyundai Santa Fe or similar

Relevant Reviews on ACE Los Angeles International Airport

Jules

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Medium SUV | Hyundai Santa Fe Sport or similar
Reviewed: Wed, Sep 25, 2019
“Great”
About ACE: 9.0 /10
The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.
About QEEQ: 10.0 /10
Everything was easy, pricing was great.

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Medium SUV | Kia Sportage or similar
Reviewed: Sat, Jul 20, 2019
About ACE: 4.7 /10
Overall very disappointed with ACE. You check in with some via iPad- who then makes you read out loud your credit card- even though it was provided when reservation was made- is this not a privacy issue? Also service desk was under staffed. When I returned the car and asked for a receipt the agent was rude - overall good price but poor service.

m.jaime

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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Wed, Jun 19, 2019
“The worst car rental experience”
About ACE: 3.3 /10
The whole experience was the worst thing ever. The bus in the airport dropped me off at a parking lot then from there I got into a shuttle bus to get to the car rental place. I was then checked in by a rep via an iPad which made me feel uncomfortable. I had to tell him all my info again and show him my credit card. I was told I had to buy additional insurance which added $100 to my total sum. if I had known this before hand I would not have booked. I then was sent to another rep to sign my contract agreement. After that I saw another rep to process my payment, but why did the virtual rep want my credit card info when we initiated and the exp date?! I felt like I was juggled around too much, the whole experience was very impersonal. I felt I did not get the value for my money. I wold never use or recommend this company again. I feel I should get a portion of my money reimbursed.

M.B.

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Mini Van | Chevrolet Express 11 Seats or similar
Reviewed: Sat, Apr 6, 2019
“It's ok if you don't mind the hassle”
About ACE: 8.0 /10
Don't like the long wait just to rent the car from an iPad. This technology is lame and they made me call my insurance company while the guy on the iPad listened to confirm I have coverage. Also, I have not gotten my deposit back and the department at the call center was closed. For about the same price I should have rented from one of the big name places. Oh, and I didn't get a printed receipt at return because I didn't want to have to wait in the line again. By the way, that van was pretty beat up and had 56000 miles on it.
About QEEQ: 8.0 /10

W.Kishta

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Medium SUV | Kia Sportage or similar
Reviewed: Mon, Mar 18, 2019
About ACE: 3.7 /10
Their shuttle is not at the airport, You wait until you talk to a person on skype for booking, then they say because of delay your car is not there and they give you more expensive one, terrible experience

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