You win some, you lose some.

The pick up was not in the terminal but outside a car park with a courtesy bus to the site. We were an hour early but they wouldn’t let us collect the car ... we had to stand outside in the heat with nowhere to sit and no toilets or drinks available. Air con in the container office was broken so hot inside too. The car was badly scratched which wasn’t a problem but they hadn’t noted the damage under the front bumper, we had to point that out and request it was noted on the documents. Pressure selling for additional insurance.

Booking was good, price protector worked and dropped the price. But we didn’t receive any instructions re collection and had to phone and then wait for an email to know where to collect the car. Booking needs to be explicit about collection point. It was not in the terminal as indicated.

Nobady check the vehicle when i pick up and after they charge me for scratch

Denying responsibility for added charges at pick up, unwilling to remove them from the agreement. We will never use them again

Staff when picking up and dropping off the car were very impolite. No customer care whatsoever.

I upgrade the car for 2 euro a day to a xtrail nissan

No comments, i already make a reservation for another car with easycar.