Very efficient, I will use QEEDQ again in the future.

Hertz said they had no cars available because I had booked less then 24hrs before my booking. The lady at the counter said she didn't have to honour bookings that were booked less then 24 hour before the collection time. She confirmed this with her colleagues. She said try other companies but they are probably full as it's Christmas eve. I tried a few other companies and they all had no availability. I went back to the same hertz counter and lady and asked if they had anything available. She said no. I asked was there anything even a van, anything. eventually she said they had a Tesla but it was over $1000 for the 3 days. I had already paid €254 to QEED. The $1000 was too much. I contacted QEED who asked me to ask for a letter saying they had no cars available, I asked the lady at the counter for this, she said she can't do this but to ask the manager who she said was somewhere downstairs. I went looking for her for about 20 minutes asking other staff in the car park etc. I then came back to the counter and said I can't find the manager to the lady. Then another lady stepped forward who was the manager. I explained that I was told there was no cars but I had a confirmed booking. She instantly said take any car as if there was no issue in the first place. Of course I was delighted with this. The lady who made everything complicated then processed my booking as if nothing had happened. It was stressful and I don't understand why it was made so complicated. The lady behaved as if nothing happened. Even how she said they have no cars was as if she was saying something totally unimportant. Strange experience, I think the staff must be exhausted as it seemed like dealing with an emotionless person. Its as if she was telling me where the bathroom was not 'we don't have any cars and your holiday is potentially gonna be very stressful lets see what I can do to help.' Luckily I was on my own and felt quite relaxed as I wasn't in a rush this day. In the end I got a TESLA for the same price which was great. Just odd to priced at $1000 + then told its no extra just take anything. I am a gold member of Hertz perhaps that helped. I don't know. Everybody else was great to deal with expect the lady at the counter. Very strange.

My experience with Hertz could have been better.

英語が出来ない私にも親切に対応して下さいました。 車をぶつけてしまい処理に伺った際もとても親切でした。 車両は清掃が行き届いており、走りも軽快で快適でした。 場所は空港から路面電車で30分くらいはかかります。 Googleマップのナビで簡単に辿り着く事が出来ます。 空港にもハーツがあるようですが価格が高い為、こちらの店舗を利用しました。 近くのホテルを予約した為、返却も大変便利でした。 また利用したいです。

All good!

Buena atención Me respetaron los seguros adquiridos

Buen precio

Dislike: Hertz would not honor the total amount due at the desk, as shown on the confirmation for Easy Rent cars. They honored the daily car rate but still charged taxes and fees, even though the contract said that was to be included in the price.