Excellent!

Excellent service, plenty of options for SUVs in the same class

We are 4 adults and 2 kids, and rented a 7-seater SUV on a car rental website. When we arrived at ALAMO in the USA, they told us the trunk space wasn't big enough and asked us to pay $490 to upgrade to a Dodge minivan. When we requested to see the car, they said none were available at the moment. We called the car rental website's customer service to negotiate, but the rental company's attitude was very impatient. Because we were pressed for time, we had to pay the $490. Including the ¥4152 paid on the website, renting the car for 6 days cost over ¥7000. We felt cheated!

Not bad

The car was received with a lot of scratch marks and the personel in attendance didn't seem to care. Took photos myself for future reference. On my way to the hotel after a 26 hour trip I realized that the car were only half full. Again took photos for my reference. Received an additional bill of $141,67 after my trip which are unexplained and cannot be for gas alone. Await reply. Very average experience and will think twice before using Alamo again.