Average

The efficiency is very low, and information gets lost frequently. Every time it moves to the next step, all the information gets lost, and I have to explain it again and again.

The place is spacious with a wide range of vehicle models, and the service is even more attentive.

Took the shuttle bus to the store, a lot of people, took about 2 hours to complete the process. They seemed to push the insurance, and not doing my homework cost me over $100 for the GPS, which was painful. Booked a Grand Cherokee, but ended up with a Nissan mid-size SUV, which was quite disappointing.

Very long queue, had to wait a long time. Luckily, there were self-service machines available. The car model didn't match the one in the order at all. It seems like orders made through the agency with discounted prices receive this kind of treatment.