Were given a free upgrade which was great and the counter staff helped to clear the car of snow. The car was in good condition throughout. The only downside was that someone had obviously been sick in the car at some point and it hadn't been fully cleaned out, so it stank for the whole trip.

Véhicule surclassé

Meilleur prix

We were upgraded to a Volvo V60 diesel, which was great. The vehicle was new and very feature packed, and we loved our drive in Norway with this wonderful car. Many thanks to Hertz for this! However, we would suggest to Hertz ihat the personnel at the rental counter shoukd typically take a few minutes to take the customer to their assigned vehicle, and spend a few minutes with basic orientation. That allows customers to ask questions on the car, since we come from Asia, and some of our cars are different from the ones used in Europe.

The platform was great, very responsive, and the customer service was also very prompt!

Like: Professional young and friendly staff
Dislike: I was given a manual gear car despite reserving an automatic, had to go back to office to get an automatic car.

Like: Car was quite good.
Dislike: We spent lot of time before we found the office. We had to pass Volvo center, go dowstairs and so on, without any pointers.