Staff at pick-up and return is very helpful. But beware not to pick up between 12.00-14.00. It's their lunch time no one open the door for us. Or maybe it's not a big city so no one operate during lunch time

Booking platform is good but recommend to show why we cannot book on Sunday. This is not first time I travel by rent a car but it's first time I found that they not open on Sunday. So thinking about who rent on Sunday!

Over 1.5 hour wait to pick up the loan car. Huge queues. Unexplained €60 fee on drop off. No explanation just "thank you all done" and handed a receipt. Did not notice the charge until I later checked.

Utterly appalling pick up experience. Huge very slow queue. Way way worse than all the other rental car people at the same airport and time. Incredible that they had apparently made no effort to staff up or flexibly on a very busy Saturday and their process was itself useless - very paper driven rather than online and ready in advance which again the other companies had done (a relative was picking a car up from Budget so we had direct experience of that on the same day). in short - hugely disappointing.

All worked well thank you.

L’attente au guichet était affreuse. Le lieu de restitution était imprécis, au point que je me suis trompé de parking. Je suis très déçu.

Nice brand new car but it needed cleaning on the outside and still had plastic protection stuck to the wheels. Nice car but the cleanliness let it down. Must of literally rolled off the truck and nothing more.

Good