Initially good but frustrating

Nothing to declare. Everything was perfectly processed.

Nothing to declare. Everything was perfectly processed.

The offered car actually was below my expectations - hardly BMW X1 can pass for a Medium SUV! I was able to collect the hired car some 40 min after the requested time, mainly due to some problems with a customer before me on the HERTZ counter, still it leaves not a good feeling. My pre-booking requests for cross-border were obviously not known to the HERTZ counter employee and the booking process had to be re-done again after I've realised the above fact. My request the cross-border fees to be paid on the completion of the rent, since these plans were preliminary and actually got changed during the rental period remained unanswered. This fact is actually strange, since the Customer should pay only for the services he requested for and were actually used. A cross-border fee should be paid only if the border crossing was actual, not when only declared as intentional and subject of a change. Last, but not least - ALL documents were presented on German language only!No English version for non-German citizens!

The problem is with payment I have rent the in price of 1380 Europe but I found they take from my master card more than 2000 Europe Could you explain and how I return my rest money back

There was much confusion as the final drop off location was different from the stated site. We had to call in to the help line for assistance to return the car. Booking amount was also to much discrepancies which I have yet to verify and validate.

excellent customer service, nobody is at their best on a sunday evening if you have to work, but everything was quick and pleasant and I was soon heading to the rental car.