We purchased full insurance with zero deductible, but after returning the car, the rental company charged 6600 lira from our credit card without our consent. The rental platform has yet to resolve the issue and seems to have no control over the rental company. At pickup, the store aggressively pushed other models and charged the card without informing us.
The car rental company is overall very poor. They said insurance costs 349 lira per day, but actually charged 450 lira. They forcibly charged 2000 lira for vehicle cleaning. They pretended not to speak English and didn't communicate well. I suggest avoiding this company. The car was in very bad condition, the tires had almost no tread, and the steering wheel was shaking.
I do not recommend green motion. Go for safer options. Reasons:
- They will send invoicies afterwards for car not enough cleaning.
- Spead ticket that i did not commit
- The pickup and drop off location is not at airport and is far away.
This was the worst car rental experience I've ever had. Since I didn't buy insurance when renting, the company accused me of causing a dent in the car door upon return. Without providing any proof, they directly charged me 13,000 lira, which is about 3,500 RMB. It took a month of complaints through the rental platform to get 2,000 RMB back. The rental company is truly deceiving, with no regard for after-sales service or customer rights. With the pre-authorization on my credit card, they could charge any amount they wanted. The after-sales service attitude was simply atrocious!
The car rental company is great, the staff is friendly. The pickup location is not at the contact point but it's not far. Returning the car was very smooth and convenient.
On the day of pickup, the staff were enthusiastic and professional. They patiently explained the vehicle's operating details and local traffic rules, which made me feel very reassured. The car was in excellent condition, clean and tidy inside, without a flaw. The seats were comfortable, and the driving experience was fantastic.
I was able to rent the car despite my translated document being expired, thanks to the rental company resolving the issue for me. However, they recommended I buy insurance because minor accidents wouldn't be covered by police reports, making it hard to claim expenses. To avoid any trouble, I purchased additional insurance on-site even though I had already bought it from QEEQ beforehand.
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