It's relatively convenient, but the service personnel made a slight oversight: we booked an automatic transmission, but they gave us a manual one. We had to go back to change it after seeing the car.
Rented at 10 AM, returned the car at 8 AM the next day, left the key in the key box because there was no staff early in the morning in the Nordic region. The staff collected the key at 1 PM, charged me for two days.
Extremely pleased with the car and with the service provided by the Europcar staff at pickup. The car provided was probably a step up from that ordered but was excellent. The instructions provided by the staff were clear and concise and I thoroughly enjoyed my rental experience.
About QEEQ:10.0/10
As a booking platform Easyrent was excellent. Using Easyrent halved the price I expected to pay, based on the quotes from 5 other rental companies for a one month rental in which I drove over 5000km in Scandinavia. I was extremly pleased I booked through Easyrent and will use them again.
The reception guy was very nice. During the car inspection, there was an issue that wasn't on the checklist. The guy picked up a skateboard, I thought he would skate over there first, but instead, he walked over with his long legs and then skated back after finishing.
The car collection was quick. There are Chinese instructions on the highway toll service, which helps avoid misunderstandings. There are two autopass packages for toll payments: 1. Pay 80 RMB per day for unlimited highway use; 2. Pay per use but with an additional 300 RMB service fee. This isn't very reasonable. Other car rental companies offer free toll payment services.
They said I would pay 2000 at the store, but ended up charging me 6100. The detailed cost list included taxes, but there were a lot of additional charges.
Regarding the E-pass device fee, it was not disclosed in advance, nor was the user's choice sought. Instead, it defaulted to a fee structure that favored the rental company, effectively depriving consumers of their right to choose. How can consumers be expected to read through dense terms in such a short amount of time? The rental company could have easily communicated this issue with the consumer in advance to reach a mutually satisfactory fee arrangement.
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