From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4672660305
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4672660305
logo_img
Find Your GOLDCAR Car Hire at Madrid–Barajas Airport

CAR RENTAL REVIEWS ON GOLDCAR AT MADRID–BARAJAS AIRPORT, MAD

Average rating on GOLDCAR at Madrid–Barajas Airport: 6.6 /10

C.Mitu

View more >
Premium | Mercedes-Benz C Class or similar
Reviewed: Wed, May 29, 2019
About GOLDCAR: 2.0 /10
I’ve want to make a compaint about the services of Goldcar from Barahas AirPort Madrid . When I’ve arrived today morning to pick up the car they said that I have to pay for the car the following taxes:65 euro insurence or 2000 euro depozit although I’ve paid full insurence on the kayak site, 35 euro fuel tax, 118 euro fuel depozit. The employees of GoldCar acted very unprofessionel with me, they didn’t help me to get in touch with you to resolve the situation, they said they I have to search for your phone number myself, and I didn’t find out, they said I can’t understand. All these made me to give up their services and book a hotel room, because I have a flight in next 24 hours.

Montague Clare

View more >
Reviewed: Wed, Feb 21, 2024
About GOLDCAR: 2.0 /10
This company is a scam. The rental cost over 400 euros and included basic insurance. However, at the counter, I was told there was a 2000 euro deposit and a 180 euro fee for transactions. They then tried to sell me full insurance, saying it would waive the fee and be cheaper than 180 euros. I needed the car urgently, so I had to spend another 1700 RMB on insurance and got totally ripped off! Currently, I'm in the process of filing a complaint.

S.Bunting

View more >
Mini Van | Dacia Lodgy or similar
Reviewed: Tue, Aug 13, 2019
About GOLDCAR: 5.3 /10
The dacia lodgy is a terrible vehicle with zero space for luggage.

G.Mateev

View more >
Economy | Ford Fiesta or similar
Reviewed: Thu, May 30, 2019
“Goldcar - hmmm NO”
About GOLDCAR: 8.0 /10
We had an unpleasant experience with Goldcar. After we returned the car they changed (faked) the final contract and charged us extra for KM which we didn't drive.
About QEEQ: 10.0 /10

Merlin Pearson

View more >
Reviewed: Thu, Jun 13, 2024
About GOLDCAR: 2.0 /10
My reservation was for a petrol car. After giving me the pickup slip, they chased me to the garage to take it back and changed it before handing it back to me. I realized it was an electric car after driving for over 200 kilometers. When I asked in English at the store whether the car was petrol or diesel, the staff acted like they didn't understand, even after I asked several times. I then realized why they pretended not to understand. It's not just about attitude; I could understand their bad attitude after I refused to buy their insurance, but pretending not to understand 'petrol,' 'diesel,' and then changing the car was just dishonest.

View more >
Economy | Ford Fiesta or similar
Reviewed: Thu, Aug 8, 2019
About GOLDCAR: 8.7 /10
Une surcharge m’a été demandée au comptoir sans trop d’explication, Je n’ai pas été prévenu de cette soudaine augmentation de prix
About QEEQ: 10.0 /10

C.Bernard

View more >
Compact | Dacia Duster or similar
Reviewed: Thu, Apr 27, 2023
“Voiture conforme et Check in/out tres rapides”
About GOLDCAR: 10.0 /10
Voiture conformes aux attentes Check in et Check out tres rapides. Tout était parfait
About QEEQ: 10.0 /10
Simple d’utilisation Parfait

View more >
Economy | Ford Fiesta or similar
Reviewed: Sat, Sep 14, 2019
About GOLDCAR: 7.7 /10
A lot of deposit.
About QEEQ: 8.0 /10

J.Pla Mellado

View more >
Compact | Ford Focus or similar
Reviewed: Sat, Oct 12, 2019
“Pésima”
About GOLDCAR: 6.3 /10
El coche estaba en pésimas condiciones, todo golpeado, el parachoques delantero a punto de caer, neumáticos delanteros gastados.

L.Quintana

View more >
Mini | Smart Forfour 2 Doors or similar
Reviewed: Sat, May 25, 2019
“Goldcar is probably the worst rental car company in Europe. Impolite and mean people at the counter.”
About GOLDCAR: 5.7 /10
You are the worst rental car company in Europe, people at the counter are mean and disrespectful. Prices are competitive but I prefer to pay more and being treated as a human being. I would like to know if you would like to be treated the same way, if the answer is no, then act accordingly and train your people or fire them.

M.Gomez Sanabria

View more >
Mini Van | Ford Tourneo or similar
Reviewed: Mon, Oct 21, 2019
“Mixed experience: rude checkin, great checkout.”
About GOLDCAR: 7.7 /10
Very unpleasent checkin to collect the car. The person at the counter tried to agressively sell their own insurance. When I mentioned that I already purchesed EasyRentCars Super Insurance, he started to warn me that: - AXA won't cover any damages. - Road Assistance was not possible because no one except their insurance company would be allowed to touch that car, even in case of accident. - I had to pay 2.180 Euro upfront as a franchise aginst possible damages. When I said that I wouldn't have to pay, that it was just a deposit, he said that ok, but it'd be retained for 1 month until release. When I complained about all that misleading information, he said that I was "making a bad start", that any damage would have a charge of minimum 800€, and in case of 2 damages, they would keep the whole deposit of over 2.000€. Of course I didn't buy his kind "warnings", handed my credit card, and left for the car. My surprise came when I found the car, completely new and really well kept... only that it was not my car. I rented a 9 seater car, and there were 2 identical units, blue colored Fiat Talento. But mine was in a poor condition, with damages on the four sides, one of them really considerable. I attach the picture here. I cannot help thinking that he gave me the worst possible unit because I didn't buy their insurance. And now the good part: The staff at the parking were really helpful to report the damages prior I drove the vehicle. And at drop-off, the lady who checked the car was really nice and helpful. It was a pity that the staff at the checkin counter was so rude and ruined what, in the end, could have been a nice experience. By the way, kudos to FIAT for a nice performing van.
About QEEQ: 10.0 /10
Happy with you, guys, everything ran smooth. Only issue was the insurance conflict with Goldcar staff. It makes one to think twice whether to buy insurance from ERC; they are so aggressive that I think I am better off purchasing their insurance and avoid problems.
post image
post image

Rich from adelaide

View more >
Small SUV | Nissan Qashqai or similar
Reviewed: Mon, May 6, 2019
“Very happy”
About GOLDCAR: 8.7 /10
Car was clean and great Very happy with overall experience staff etc. Will definitely use & recommend GOLDCAR again Thank you
About QEEQ: 10.0 /10
Very happy with Easyrentcars.com the whole process was quick and easy Will definitely use & recommend Easyrentcars again Thank you

Misaki

View more >
Premium | Mercedes-Benz C Class or similar
Reviewed: Mon, May 20, 2019
“Very nice car by an unbeatable price!”
About GOLDCAR: 9.7 /10
The lady in the Service Counter was courteous and helpful and offered me some insurance plan to amend my deposit obligation. The only thing I felt confused is that I got charged for the Airport Fee when on my reservation with Easyrentcars said it was already paid.
About QEEQ: 10.0 /10
post image
post image
post image

B.Kong

View more >
Mini | Smart Forfour 2 Doors or similar
Reviewed: Mon, May 13, 2019
“This company is a scam”
About GOLDCAR: 4.7 /10
They don't follow the rules of the contract. GOldCar won't has many hidden charges, rude staff, and they find every way possible to lie, cheat and steal. They charge airport fees which are suppose to be included. THey charge fuel which was included in the contract. False accusations of damage not done. Everyone in line is annoyed. I would never ever use them again as they are highway robbers. Also, the price quoted isn't the REAL price. Beware!!!!!!!!!

Zero Bulwer

View more >
Reviewed: Mon, Jul 29, 2024
About GOLDCAR: 2.0 /10
I had already paid the airport pick-up fee, but even after the rental company's customer service and the airport staff communicated, they still claimed they couldn't see it in the system and charged me a high airport pick-up fee again. They told me that C-marked cars couldn't enter the city center and that if a camera caught me, I would have to pay a hefty fine. They suggested I switch to an Echo-marked car for an additional cost; however, in reality, C-marked cars can enter the designated core areas of the city as long as the car is parked in an underground garage and a photo of the parking ticket is kept for reference. This is completely different from what the rental company staff said. They also threatened that the insurance I bought through the rental platform was useless and that they wouldn't help if anything happened, exaggerating to intimidate me. This was the worst rental car company and staff I encountered in Spain. In the end, I insisted on choosing directly through the rental platform, and the staff looked very displeased and did not give me the car model I booked; they only provided a Peugeot 308 and would not respond to my questions anymore.
About QEEQ: 10.0 /10

A.Nehrir

View more >
Economy | Dacia Spring or similar
Reviewed: Fri, Sep 6, 2024
“Cheap but Tricky”
About GOLDCAR: 6.0 /10
Check-in staff pushes you to buy the insurance, which is very odd. and return vehicle car was very picky like he was going to buy the car!!!
About QEEQ: 8.0 /10

J.Perez

View more >
Compact | Ford Focus or similar
Reviewed: Fri, Sep 20, 2019
About GOLDCAR: 5.3 /10
When I got to the counter, the young man who attended to me told me that what I had acquired was a franchise, that I had to put in an insurance. The one I had hired was not serving and if i had the amount they were going to hold me for 28 days.With a 3-year-old at 12 o't at night, I was cornered and had to buy the insurance. I was between the sword and the wall.

View more >
Mini | Smart Forfour 2 Doors or similar
Reviewed: Fri, May 24, 2019
“Take care with any wrong step”
About GOLDCAR: 8.3 /10
For return the car one day later, i confused the date.. they changed me 425€ for un day while I rent all the week for 1€. I know it is my fault but should be reasonable price in proportion with the rental price. They should be a table to know how much they will charge or what if they charged 5000€ or whatever they like. So take care this how they get their benefits
About QEEQ: 10.0 /10

View more >
Economy | Ford Fiesta or similar
Reviewed: Fri, Feb 24, 2023
“Disappointed: Smallest car ever”
About GOLDCAR: 7.0 /10
Car was much smaller than expected.

Lydia Scott

View more >
Reviewed: Fri, Feb 23, 2024
About GOLDCAR: 2.0 /10
Couldn't pick up the car, very dissatisfied

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
map-big
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Know our privacy policy - you can easily unsubscribe any time!