BERLIN SCHOENEFELD AIRPORT CAR RENTAL REVIEWS

Like: Car excellent condition Drop off super efficient

The car rental process was smooth, and the service was very attentive and enthusiastic!

Dislike: Lack of full coverage insurance clarity (that it was separate). I didn't feel protected enough

1. The car I rented was not the model I reserved. If it were a Skoda, I wouldn't have spent so much money! 2. The customer service staff had a bad attitude and their English was very poor, making communication very difficult. 3. During the return inspection, they said the fuel tank was almost full, but I clearly filled it until the pump stopped.

The store was easy to find, the service was simple and quick, and the car was in good condition.

When picking up the car at Hertz, they said only an automatic Ford Fiesta 1.0 was available. It didn't seem like the car I reserved, so I paid an extra 140 euros to upgrade to a Volvo V60 Diesel D4 and accepted it. This was because the three major German brands don't allow their cars to leave Germany. At the Vienna airport return counter, a female clerk took the car back without giving any receipt and had a very poor attitude. To avoid complications, I called the Berlin airport rental counter right away. A man named Daniel answered and said he would handle it the next day and send me an email (which I never received). I even had him confirm with the Vienna counter. In the end, the bill showed the return time three days later than the actual return, and I was charged significantly more. Additionally, they charged me in dollars instead of euros using an unfair exchange rate (the receipt showed euros, but they charged 1.14 when the actual rate was 1.10). Always insist on being billed in euros.

Very good

Process handled immediately upon arrival, no need to wait in line

No queues for picking up or dropping off the car, which is very good. The service attitude is also nice.