The overall car rental experience was extremely satisfying! The customer service staff were friendly, the online booking process was smooth, and the pricing was transparent with no hidden fees. There were plenty of vehicle options, and the car rented was in great condition with a high level of cleanliness inside and out. The only minor downside was a short wait for document processing during pickup, but it was still within an acceptable range.
Absolutely terrible! This was the worst car rental experience I've ever had. The car started beeping on its own the second day and displayed a message in German about some required service. Tried calling but couldn't get through for ages. The rental company's location is inside a hotel, making it hard to find. By far the worst experience.
When we arrived at the counter to pick up the car, everything was prepared in advance. However, even though we had already prepaid for crossing the Czech border when renting, we were told at pick-up that it was not allowed. Alternatively, we could switch to a Toyota 7-seater, but we were not notified about this beforehand.
Very satisfied. I forgot to refuel the car before returning it, but the corresponding amount was automatically deducted, and the remaining deposit was refunded quickly.
Since it was a Sunday pickup, there was only one staff member in the store. The efficiency was low with long waiting lines, but once it was my turn, the process was handled quickly and efficiently.
A very disappointing experience. I already paid for full insurance, but upon arrival at the store, I was presented with three options: 1: Deposit of 2000 euros. If any issue occurs with the vehicle during use, up to 4500 euros may be charged. The deposit will be held for 5 weeks. 2: Deposit of 150 euros. If any issue occurs with the vehicle during use, it's fully covered. The deposit will be held for 7 days. Return the car with a full fuel tank. Cost is 49 euros per day. 3: Zero deposit. If any issue occurs with the vehicle during use, it's fully covered. You can return the car with an empty fuel tank. Cost is 47 euros per day, plus an additional 90 euros.
This is essentially forcing customers to purchase extra insurance.
The car's condition was poor, the fuel gauge was inaccurate, the Stop&Go function was erratic, and the built-in wireless CarPlay frequently failed and disconnected.
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View more >Douglas Bunyan
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View more >1: Deposit of 2000 euros. If any issue occurs with the vehicle during use, up to 4500 euros may be charged. The deposit will be held for 5 weeks.
2: Deposit of 150 euros. If any issue occurs with the vehicle during use, it's fully covered. The deposit will be held for 7 days. Return the car with a full fuel tank. Cost is 49 euros per day.
3: Zero deposit. If any issue occurs with the vehicle during use, it's fully covered. You can return the car with an empty fuel tank. Cost is 47 euros per day, plus an additional 90 euros.
This is essentially forcing customers to purchase extra insurance.
Madeline Surrey
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