DUSSELDORF AIRPORT CAR RENTAL REVIEWS

Quite good

Very good

Very good

The Düsseldorf Airport location is right inside the airport, and the pick-up point is not far. The staff recommended upgrading to a Skoda Superb automatic for an additional 10 euros per day. The vehicle was in great condition. Since I had full insurance, the return process was very efficient and the staff completed the inspection in 2 minutes.

Very average. They said the reserved model was unavailable and replaced it with a BMW 2 Series, charging extra. Insurance was also charged additionally, taking advantage of customers who are not well-informed.

All the procedures were straightforward and the experience was great, all based on trust.

The service is quite good, and the young guy was very enthusiastic. They upgraded me to a better car for free when the model I reserved wasn't available.

Only a driver's license is needed, no translation required.

We had 5 people, so we rented a station wagon. It was a bit tight with the luggage, but overall it was good. Europcar's service was quite good, both pickup and drop-off were pretty quick.

The service was acceptable, but they promised an automatic car and gave me a manual instead.

I rented a car for 16 days, and on the 9th day, the car broke down and needed engine oil. There was no roadside assistance, and I had to drive the car back from France to Düsseldorf to get a replacement, which greatly disrupted my travel plans, costing me time and fuel. Additionally, the French highways charged tolls. When I changed the car on the 9th day, they said they had reported it to the manager and I would be compensated when I returned the car. Today, when I returned the car, they said the manager had not approved it and I need to wait for an email. I really don't know what the outcome will be!!

There is a counter in the airport hall. After completing the paperwork, you can pick up the car in the nearby parking lot. The parking lot is not far; it's just a two or three-minute walk.

Great service, even though it's not my first time renting, they still explained the details carefully

The car was very new and clean, with only about 1900 kilometers on it. Although I had booked an Opel station wagon, they gave me a Hyundai instead. Be very careful at intersections; it's easy to take a wrong turn. Because my flight was delayed, I called in advance to explain the situation, which was fine. When I arrived at the rental point and mentioned my name, they immediately knew who I was, like they were saying, 'We've been waiting for you, you're finally here!' It felt nice.

Got a nice Skoda diesel, very good!

The car rental service at Düsseldorf Airport was decent. The lady at the front desk was a fellow alumna from Dortmund University. The Ford Mondeo estate they provided was great, but they charged me an extra 30 euros for the one-way rental. I had asked QEEQ and they said it was included, but the front desk said it showed up in their system. Since I was in a hurry with kids and elderly family members, I didn't pay much attention.

Consistently Excellent

The service is standard. They keep recommending the CDW waiver and their own insurance during car pickup; just refuse it.

The staff was very warm and friendly, even though we were finishing the car rental process near the closing time. Everything went smoothly. We rented a Touran but received an Opel instead, which had much more space. It was fantastic.

The store is very close to the airport, the staff is professional and enthusiastic, and the experience is excellent.