Con esta empresa tuve un problema porque no aceptaba mi tarjeta de crédito para el depósito y tuve que pagar un extra de 90€!! para que bajara el depósito y poder ponerlo en metálico. Me pareció excesivo. 90€, mucho más que el propio alquiler. En ese sentido fue una estafa.
Nous avons attendu pour récupérer la voiture. Mais ce n'est pas trop grave. La personne était seule. Cela peut arriver.
Arrive notre moment, le loueur dit que nous avons été surclassés sur une Kia Optima vs une Logan.
La voiture était un peu rayée, propre de l'extérieur. Mais les sièges sales. Pas très plaisant, enfin passons.
Le loueur nous dit que nous devons payer 2000 euro de caution. Un peu excessif mais c'est une empreinte de carte bleue donc pas de soucis en soi. Mais le loueur insiste pour que nous prenions un système de caution, une caution de 500 euro mais on doit le payer 60 euro en cash.
Nous refusons et souhaitons prendre l'autre système de caution.
Et là bizarrement, la carte bleue ne passe pas. Le loueur fait une manip à chaque fois bizarre sur son TPE et l'empreinte ne passe pas.
Il insiste de plus en plus fortement sur le fait que nous devons lui donner du cash ou sinon il annule la réservation.
Il dit ensuite que ces 60 euro nous seront rendu à la résistitution de la voiture.
Rendez vous pris. Et à la restitution, personne n'est là. Nous attendons le maximum avant de louper notre vol. Et le loueur n'est jamais venu. Ni pour récupérer les clés, ni pour inspecter le véhicule, ni pour rendre la caution.
It was hard to find the agent, there was no counter just an agent in a car (he wasn’t in the car so several calls had to be made before we saw him in the parking lot). Better communication from the agent or perhaps they should wait at arrivals and bring the client to the car. Other than that everything was fine, had a bit of a wait at the return but better.
I have previously rented cars from Sixt, Budget, and Hertz, and had excellent experiences. However, renting from Europcar this October was frustrating twice.
In February, I rented Europcar vehicles through a rental company at Madrid Airport in Spain and at Tangier Airport in Morocco, with a super full insurance and fully paid upfront.
On October 6th, when I arrived at Tangier Airport in Morocco to pick up the car, the Europcar staff did not acknowledge the rental company or the super full insurance. He demanded that I:
1. Purchase additional insurance, otherwise, I would be responsible for any damages. I firmly refused.
2. Pay a deposit of 24,000 dirhams (approximately 2,400 euros) or I could not take the car. I had no choice but to pay the 2,400 euros with my credit card!!
I faced the same situation at Madrid Airport in Spain.
Will I dare to use Europcar again in the future?!
“Para obtener lo que has pagado por ello pierdes dinero y tiempo...”
About Autounion:7.0/10
No se fijan en la categoria del coche solicitado... el primer dia me entregaron un coche de una categoría menor de lo que he pagado... puse una queja y tuve que volver para cambiarme el coche el dia siguiente, pérdida de tiempo y dinero... y a la hora de devolver el coche me cobraron por la limpieza ya que el coche estaba limpio solamente tenia algo de polvo normal las alfombrillas de la pisada de zapatos.. nunca he visto una cosa asi...
About QEEQ:8.0/10
Con Qeeq solo por favor indicar que esta conpañia de coches no tiene oficina en el aeropuerto... hemos perdido tiempo buscándola...
The car was in a very bad condition and a constant mechanical noise was heard during driving. Probably it wasn't very safe. Also Green Motion doesn't really have a counter at the airport, all documents/deposit needed to be done at the airport's parking lot, really not convenient. It was quite difficult to find the company's representative upon vehicle drop-off. Wouldn't use this company again.
Nobody was in the office, and they tried every possible way to make me buy insurance at 20 euros per day even though I already had insurance. I ended up paying for 11 days of insurance because I wasn't thinking clearly!
The rental process was convenient and quick, and the car was in great condition. I rented a manual and asked the staff for help with shifting gears. The staff was friendly and demonstrated it to me, even taking me for a test drive around the airport parking lot, which boosted my confidence. When returning the car, the staff just took a quick look and accepted the return, showing a lot of trust in me.
Pas de comptoir à l’intérieur du hall de l'aeroport, 1h00 d'attente pour récupérer la voiture qui ne correspond pas au modèle proposé lors de la réservation. Lors de la restitution du véhicule, j'ai demandé que l'on m'envoie une facture a l'adresse mail laissée et je suis toujours en attente de cette dernière.
Le loueur m’a fait attendre plus d’une heure à l’arrivee Pour la prise de la voiture. La voiture ne correspondait pas à celle que j’ai loué (j’ai eu une Dacia Logan à la place). Sinon tout s’est bien déroulé par la suite.
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